Coupa is an industry leading, cloud-based procurement platform for procure –to-pay solutions used by organizations globally. The platform will help Ras AL Khaimah, Public Services Department to connect with our suppliers for ordering, creating a more efficient and effective way of working collaboratively with you.

You will receive an email with an invite to register and can sign into the CSP. If you have not received an email to link your account to Coupa, please check your spam/junk folder or contact us and request a resend.

No, all your customers who use Coupa can be accessed from the one portal login. A portal login is based on your specific email address. You will be able to view all your customers in one place if each customer has the same email address for you. If you can’t see Public Services Department with your other customers, please let us know which email address you are using, and we’ll update our records.

https://success.coupa.com/Suppliers Guide

Ras Al Khaimah, Public Services Department will progressively implement transactions through the Coupa network for Sourcing, Purchase Orders, and Invoices. By having a CSP login, you will be able to:

• Manage your employee access to view and interact with Ras AL Khaimah, Public Services Department.
• Prepare and submit your responses to the sourcing event. This may involve providing information, pricing, terms, and other details requested by Ras AL Khaimah, Public Services Department.
• Receive and view POs, the PO status, and history in one central location.
• Easily acknowledge POs and view previous PO details.
• Submit invoices and credit notes for approval and payment. You will nearly always require a PO to be able to submit an invoice, so it is important that you ensure the business provides a PO to you.
• View the status of invoice approval and confirm that your invoice is approved to pay.
• Update comments and manage invoice disputes, including the ability to view any history or interactions with Ras AL Khaimah, Public Services Department around invoice queries.

Once you're signed into the CSP, if you cannot see your transactions, it's probably because you registered for CSP using a different email address than Ras AL Khaimah, Public Services Department used for the invitation. Please contact us and ask to send another invitation using the address you registered with.

Ras AL Khaimah, Public Services Department is still responsible for paying you directly. You can follow the status of your invoice and payment through the portal.

No, Ras AL Khaimah, Public Services Department will continue to use the existing banking details in our Vendor Master data. If you need to change your bank details, please contact Ras AL Khaimah, Public Services Department

Yes. There are multiple ways to do this:

• In the Admin menu of the CSP, select the “Invite User” button on the right to invite additional employees.
• Ask a co-worker to forward you their invitation from Ras AL Khaimah, Public Services Department or forward your invitation to a co-worker.
• On a Purchase Order email – using the “Create Account” button in your PO notification email.

Allows you to extract data from the current view to Microsoft Excel™.

Yes, you need to be connected to be able to view our POs and submit invoices through CSP. Connection can be established in two ways.

The reasons this is happening may vary. Most common is that Ras AL Khaimah, Public Services Department customer boxes haven’t been ‘checked’ in the appropriate sections (Legal Entity, Remit To, Users) of your CSP account. Please refer to the following guideline document, to verify if this has been done properly. In case this doesn’t work, and you continue to face this issue please contact us.

Yes, you can use the “Views” or “Filters” function to hide POs which are fully invoiced and have a status “Closed”. For further information on creating “Views” please refer to the guide available at Create Custom Views

This button lets users know that you have seen the purchase order and are able to fulfill the order by the promise date. It is encouraged that you use this feature to communicate back to the requisitioner. You can also use the comments section at the bottom of the PO to communicate with the requisitioner.

All Ras AL Khaimah, Public Services Department Purchase Orders are visible in the Coupa Supplier Portal. To load invoices, you have two options to create and submit an invoice:

• Use the “Create Invoice” button that comes with the received purchase order email (only available for purchase orders).
• Using the Coupa Supplier Portal (CSP), after login, you can find the Ras AL Khaimah, Public Services Department purchase order. Select the yellow ‘coins’ icon to create an invoice.

Yes, you will be able to upload invoices against all POs that are visible in the portal.

You can see the submitted invoices and their status using the Coupa Supplier Portal (CSP)

Invoice approval status for your invoices will appear in your CSP account under the Invoice history. If registered with the CSP, you will receive an email and notification from Coupa when an invoice is approved for payment.

Nothing. The invoice is in the queue, and you'll be paid based on the payment terms you have with us.

It means your invoice requires Ras AL Khaimah, Public Services Department internal review and approval. Once approved, your invoice will be paid according to the payment terms.

When an Invoice is rejected, Ras AL Khaimah, Public Services Department will provide details explaining the rejection in the comments section at the bottom of the invoice. If you have notifications setup, a notification will also be sent to you. If you are not clear on the reason, you can either enter questions into the comments section on the invoice which will be sent to the PO requestor or alternatively contact the requestor for further details to resolve the matter. Once confirmed, all you need to do is to create a new invoice to replace the one that was rejected.

Once an invoice has been submitted, it cannot be changed in any way. Please contact us if you wish to cancel or recall an invoice.

Yes, using the same invoicing steps you can submit a credit for quantity or amount using the red coins icon.

Payment information for your invoice will appear in your CSP account under the Invoice history. If registered, you will receive an email and notification from Coupa confirming approval for payment. For questions regarding payment information email us

please go to https://success.coupa.com/Suppliers/